They are the same. The terms cremains and ashes are often used interchangeably and both refer to the cremated remains of a pet or person.

We are happy to work with any veterinarian and have relationships with many local veterinary offices. If your veterinarian is not currently using Aspen Hill, you can request that they call our office and we will gladly work with them.

This is one of the most common questions. Aspen Hill Pet does not remove any pet from a residence or clinic without proper identification. Your pet will be given a unique identification number. This number will remain with your pet throughout the cremation process and our records are referenced before any ashes are returned.

Yes, you have the option of scattering the ashes. Many people like to scatter ashes in one of their pet’s favorite areas or possibly a garden, with the property owner’s permission. Remember, however, that scattering is an irreversible decision. Please look into your city's regulations before scattering ashes.

Under normal circumstances, your pet’s cremains are returned within 4 to 6 business days after being received by us

Yes. You are always welcome to come visit your pets and enjoy our peaceful garden.

Yes. Anyone can transport their pet to our crematory. We do ask that you call our office beforehand to ensure someone is available to receive your pet.

Yes. We offer consultations and have information available on our websites for pet parents who wish to discuss their wishes before the time comes.