WHAT IS THE DIFFERENCE BETWEEN ASHES AND CREMAINS?
They are the same. The terms cremains and ashes are often used interchangeably and both refer to the cremated remains of a pet or person.
DO YOU WORK WITH MY VETERINARIAN?
We are happy to work with any veterinarian and have relationships with many local veterinary offices. If your veterinarian is not currently using Aspen Hill, you can request that they call our office and we will gladly work with them.
HOW DO I KNOW I’M GETTING MY PET’S CREMAINS BACK?
This is one of the most common questions. Aspen Hill Pet does not remove any pet from a residence or clinic without proper identification. Your pet will be given a unique identification number. This number will remain with your pet throughout the cremation process and our records are referenced before any ashes are returned.
CAN I SCATTER MY PET’S CREMAINS?
Yes, you have the option of scattering. Many people like to scatter ashes in one of their pet’s favorite areas or possibly a garden, with the property owner’s permission. Remember, however, that scattering is an irreversible decision.
HOW SOON WILL I RECEIVE MY PET’S CREMAINS BACK?
Under normal circumstances, your pet’s cremains are returned within 4 to 6 business days of being received by us
IF OUR PET IS SPREAD IN THE MEMORY GARDEN OR BURIED CAN WE COME VISIT?
Yes. You are always welcome to come visit your pets and enjoy our peaceful garden.
CAN I BRING MY PET TO THE CREMATORY MYSELF?
Yes. Anyone can transport their pet to our crematory. We do ask that you call our office beforehand to ensure someone is available to receive your pet.
IS IT POSSIBLE TO PRE-ARRANGE CREMATION SERVICES?
Yes. We offer consultations and have information available on our websites for pet parents who wish to discuss their wishes before the time comes.